Need help? Contact us by phone, email, or chat. Human support is available during business hours and extended hours, with 24/7 assistance from our AI agent, Captain AI.

<h2 id="isPasted">Connect with Mariners Learning System: Reach Out Anytime</h2><h3 id="isPasted">How can someone contact us?</h3><p id="isPasted">We offer a variety of ways for you to reach out, so don&apos;t hesitate to choose what works best for you:</p><div data-hs-responsive-table="true"><table><tbody><tr><td style="width: 13.1161%; text-align: center;"><img src="https://attachments.gorgias.help/eynJd7OqabR69ERo/hc/z8QbV2PBVVxogePy/2024112800-d5764e09-2de0-464b-8cda-6f9b75fd0daa-website%20icon.webp" style="width: 57px;" class="fr-fic fr-dib"></td><td style="width: 86.5659%;"><span style="font-size: 16px;">Browse our <strong><a href="https://marinerslearningsystem.com/" rel="noopener" style=" text-decoration: underline;" target="_blank">website</a></strong></span></td></tr><tr><td style="width: 13.1161%; text-align: center;"><img src="https://attachments.gorgias.help/eynJd7OqabR69ERo/hc/z8QbV2PBVVxogePy/2024112800-d5cc4458-d873-414c-8994-7d250f6daabb-phone%20icon.webp" style="width: 39px;" class="fr-fic fr-dib"></td><td style="width: 86.5659%;"><span style="font-size: 16px;">Call us at <strong>(609) 303 - 0664</strong></span></td></tr><tr><td style="width: 13.1161%; text-align: center;"><img src="https://attachments.gorgias.help/eynJd7OqabR69ERo/hc/z8QbV2PBVVxogePy/2024112800-78884a89-053b-4132-8914-3eee435cd577-email%20icon.webp" style="width: 47px;" class="fr-fic fr-dib"></td><td style="width: 86.5659%;"><span style="font-size: 16px;">Email us at <strong><a href="mailto:support@marinerslearningsystem.com" style=" text-decoration: underline;">support@marinerslearningsystem.com</a></strong>&#xA0;</span></td></tr><tr><td style="width: 13.1161%; text-align: center;"><img src="https://attachments.gorgias.help/eynJd7OqabR69ERo/hc/z8QbV2PBVVxogePy/2024112800-397c53d8-c370-436b-93ec-a4e8ec6bccb5-chat%20icon.webp" style="width: 53px;" class="fr-fic fr-dib"></td><td style="width: 86.5659%;"><strong><a href="https://marinerslearningsystem.com/" rel="noopener" style=" text-decoration: underline;" target="_blank"><span style="font-size: 16px;">Chat</span></a></strong><span style="font-size: 16px;">&#xA0;with Captain AI 24/7 or get live human support during business hours</span></td></tr><tr><td style="width: 13.1161%; text-align: center;"><img src="https://attachments.gorgias.help/eynJd7OqabR69ERo/hc/z8QbV2PBVVxogePy/2024112800-12270fb8-8e81-4693-9720-3116c32aef92-ticket%20icon%20(opt.webp" style="width: 51px;" class="fr-fic fr-dib"></td><td style="width: 86.5659%;"><span style="font-size: 16px;">Submit a ticket through our <strong><a href="https://helpdesk.marinerslearningsystem.com/" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">Help Center</a></strong></span></td></tr></tbody></table></div><h3 id><br></h3><h3 id="what-days-and-times-can-someone-contact-us">What days and times can someone contact us?</h3><p>Our standard business hours are Monday to Friday, from 9 a.m. to 5 p.m. EST.&#xA0;<br><br>We also offer extended after-hours support on these days, from 5 p.m. to midnight EST.&#xA0;</p><p>Our After-Hours Success Team is available to assist with general inquiries during extended hours. For more complex questions, they will escalate the issue to our regular support team, and you can expect a response the next business day.&#xA0;</p><p>For 24/7 Live Technical Support, call <strong id="isPasted">(609) 303-0664</strong> and press <strong>3</strong> when prompted. Our dedicated support team is available around the clock to assist with common technical questions, such as resetting your password or downloading the testing software.&#xA0;</p><h4 id="-1"><br></h4><h3 id="where-can-someone-locate-articles-to-help-answer-their-questions">Where can someone locate articles to help answer their questions?</h3><p>Feel free to explore our collection of <a href="https://helpdesk.marinerslearningsystem.com/knowledge-center" rel="noopener noreferrer" target="_blank">Help Center articles</a> to find the answers you need.</p>

Contact Mariners Learning System

Find out how to contact the National Maritime Center, the Coast Guard division responsible for issuing captain's licenses. Reach them by phone, live chat, or email for assistance with licensing inquiries.

<h2 id="isPasted">Connect with the National Maritime Center: Accessing Assistance</h2><h3 id="isPasted">How can someone get in contact with the National Maritime Center?</h3><p>You can contact the National Maritime Center (NMC), the esteemed division of the Coast Guard responsible for issuing captain&apos;s licenses, either by...</p><ul><li style="font-size: 16px;"><strong>Phone:&#xA0;</strong>(888) 427 - 5662</li><li style="font-size: 16px;"><strong>Chat:&#xA0;</strong><a href="https://19727.livehelpnow.net/19727/sp/pop/chat?did=21638&amp;wid=57471" rel="noopener" style=" text-decoration: underline;" target="_blank"><strong>Live chat sessions</strong></a> available on their official website</li><li style="font-size: 16px;"><strong>Email:&#xA0;</strong><a href="mailto:iasknmc@uscg.mil" style=" text-decoration: underline;"><strong>iasknmc@uscg.mil</strong></a> <em>(for general inquiries only)</em></li><li style="font-size: 16px;"><strong>Website:&#xA0;</strong><a href="https://www.dco.uscg.mil/national_maritime_center/" rel="noopener" style=" text-decoration: underline;" target="_blank"><strong>https://www.dco.uscg.mil/national_maritime_center/</strong></a></li></ul><p>Check out the <a href="https://www.dco.uscg.mil/nmc/contact/" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank"><strong>National Maritime Center&apos;s Contact page</strong></a> for the most up-to-date information.</p>

Contact the Coast Guard

For assistance with commercial radio operator licenses, contact the FCC to speak directly with representatives who can guide you through obtaining or renewing your license.

<h2 id="isPasted">Reach the FCC: Options for Commercial Radio Operator License Inquiries</h2><h3 id="isPasted">How can someone get in contact with the Federal Communications Commission (FCC)?</h3><p>For inquiries related to commercial radio operator licenses, you can contact the Federal Communications Commission (FCC) by calling their dedicated phone line at (888) 225 - 5322.</p><p>This number will connect you with FCC representatives who can assist and guide you in obtaining or renewing your commercial radio operator license.&#xA0;</p><p>For more contact methods, check out the <a href="https://www.fcc.gov/about/contact" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">FCC&apos;s Contact page</a>.&#xA0;</p>

Contact the FCC

Need help with your MM-SEAS PRO membership? Learn how to contact MM-SEAS support via email or in-platform help icons.

<h2 id="isPasted">Connect with MM-SEAS: USCG Application &amp; Licensing Support</h2><h3 id="isPasted">How can I contact MM-SEAS about my PRO membership?</h3><p>If you need assistance with your MM-SEAS PRO membership or have questions about your USCG license application, you can reach MM-SEAS support in the following ways:</p><h4 id="use-the-in-platform-help-icons">Use the In-Platform Help Icons</h4><p>When logged into your <a href="https://app.mmseas.com/signin" rel="noopener noreferrer" target="_blank"><strong>MM-SEAS account</strong></a>, look for the blue &quot;?&quot; icons located throughout the platform.</p><p>Clicking on these icons will provide helpful guidance or connect you to MM-SEAS support.</p><h4 id="contact-mm-seas-via-email">Contact MM-SEAS via Email</h4><p>For direct assistance, email MM-SEAS at <a data-fr-linked="true" href="mailto:license_help@mmseas.com"><strong>license_help@mmseas.com</strong></a>. Their support team can help with account issues, licensing questions, and technical concerns.</p>

Contact MM-SEAS

Ahoy there! Chat us up, and we’ll navigate your questions as soon as possible! Our live chat hours to connect with a real, shipshape human are:

Still have questions? Drop us a line, and one of our trusty crew members will chart a course to guide you to the answers you need! Whether it's smooth sailing or uncharted waters, we're here to help over email.

If you prefer to speak with someone directly, give us a call! Our dedicated team is available to assist you during business hours, Monday to Friday from 9 a.m. to 5 p.m. EST, as well as after hours for human support. For technical assistance, our support is available 24/7.

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Recreational Certifications

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Mariners Learning System

Find contact details for Mariners Learning System, the U.S. Coast Guard, and the Federal Communications Commission (FCC). Reach out to get help with your captain’s license, FCC exams, and more.

Contact Information | Mariners Learning System Support

Contact Information

System Requirements

Create a Course Locker Account

Log Into Your Course Locker

Activate Your Online Course

Update Student Account Information

Bookmarking the Course Locker

How to Activate MM-SEAS PRO

Mariners Learning System's Policies

Account & Set Up

Military and First Responder Pricing

Bought the Program for Someone Else

How to Extend Your Course

Payment Methods

Using a Promotion Code

How to Use a Gift Card

How to Use Your Rewards Points

Shipping Options and Delivery Information

Captain’s License Package Deals

Boating Course Hard-Copy Study Guides

Individual and Package Deal FCC Element Exams

FCC Element Exam Test Prep Books

How to Expedite or Print Your Certificate

Write a Review

Purchasing

An Overview of Mariners Learning System's Offerings

Understanding Our Teaching Philosophy

Downloadable MLS App

Captain's Online Classroom User Manual

Recreational Online Classroom User Manual

FCC Online Classroom User Manual

User Manuals

MLS Training Courses

What's a USCG Captain's License & Merchant Mariner Credential?

Captain's Licenses Explained: Types, Requirements, and More

Why Become a Captain? Exploring the Benefits of a USCG License

How a Captain's License Can Boost Your Income

Advantages and Career Paths of Obtaining a Captain's License

A Comprehensive Look at USCG Captain Licenses

Choosing the Right USCG Captain's License for Your Goals

Online vs. Classroom Training for Your Captain’s License

How Long Will It Take to Get My Captain’s License?

Debunking Myths About Online Captain's License Courses

Captain’s License FAQ: Citizenship, Passengers, and More

Expert Support with Mariners Learning System Instructors

What Is the Mariners White Glove Service?

General

Navigating USCG Captain's License Eligibility

Understanding Sea Service Requirements

How to Accumulate Sea Service Days for Your MMC

Counting Military Sea Time Toward Your Captain’s License

Boundary Lines in Relation to Documenting Boating Experience

Physical Fitness Standards for USCG Captain’s Licenses

Understanding Medical Disqualifiers for USCG Captain’s Licenses

What You Need to Know About Drug Testing for Captain’s Licenses

Can You Obtain a Captain’s License with a Criminal Record?

Transportation Worker Identification Credential (TWIC) and Background Checks

Why Every Aspiring Captain Needs a TWIC Card for License Applications

Safety and Suitability Evaluation Process for Mariners

Requirements Overview

OUPV/Six-Pack License Explained

Essential Requirements for the OUPV/Six-Pack

How to Complete Your Six-Pack License Course Online

How Long Is the OUPV/Six-Pack Final Exam?

Restricted vs. Full OUPV License: What Is the Difference?

OUPV/Six-Pack

Overview of the 25/50/100 Ton Master's License

Career Paths for Master's License Holders

Key Requirements for Obtaining Your 25/50/100 Ton Master's License

Meet the Master's Written Requirement Online

Understanding the Online Testing Process for the Master's

25/50 or 100-Ton Master

How to Upgrade from OUPV/Six-Pack to 25/50/100 Ton Masters

What Jobs Can You Get with a Master's License?

Essential Steps to Qualify for a Master’s Captain’s License

Online Learning for Your OUPV to Master’s License Transition

What to Expect in the Master's Upgrade Final Exam

OUPV Upgrade to 25/50/100-Ton Master

Assistance Towing Endorsement Explained

How to Qualify for a Towing Endorsement

Flexible Online Towing Endorsement Course

What to Expect from the Towing Endorsement Exam

Towing Endorsement

Why You Should Consider the Sailing Endorsement

Requirements for Adding a Sailing Endorsement

How to Get Your Sailing Endorsement Online

Sailing Endorsement Final Exam: Insights and Passing Criteria

Sailing Endorsement

Overview on the Deck License Renewal Process

Requirements for Deck License Renewal

No Sea Time? Renew Your Deck License with an Online Course

Preparing for Your Deck License Renewal Exam

Deck License Renewal

Our Coast Guard-Approved Exam Process

Flexible On-Demand Online Testing

MLS Online Exam Requirements

General Software Information

Online Testing

Overview of the Merchant Mariner Credential Application Process

OUPV and Master's Original Captain's License Checklist

Form CG-719B: Application for Merchant Mariner Credential

Form CG-719S: Small Vessel Sea Service

Form CG-719K: Application for Medical Certificate

Form CG-719P: DOT/USCG Periodic Drug Testing

Form CG-719C: Disclosure Statement for Narcotics, DWI/DUI, and/or Other Convictions

Transportation Worker Identification Credential (TWIC) Card

Adult CPR and Basic First Aid Certification

Meeting the Written Requirement with MLS Certificate

Paying MMC Issuance Fees for Your Maritime Credentials

How to Submit Your Captain’s License Application Packet

Merchant Mariner Credentials (MMC) Issued

Navigating the Deck License Renewal Application Process

CG-719 Series Forms: Current Status and Usage Guidelines

Application Process

Captain's Licenses

What Are the Mariners Recreation Certification Programs?

Understanding the Roles: Crew, Skipper, and Master Skipper

How Are These Recreational Courses Different From State Safe Boating Requirements?

How Do Mariners Learning System Recreational Courses Differ From USCG Captain's Licenses?