Contact the Coast GuardUpdated 5 days ago

Connect with the National Maritime Center: Accessing Assistance

You can contact the National Maritime Center (NMC), the division of the Coast Guard responsible for issuing captain's licenses, either by...

Phone: (888) 427 - 5662
- Monday - Friday 8:00 a.m. to 5:30 p.m. EST
Chat: Live chat sessions available on their official website
- Chatbot available 24/7
Email: [email protected](for general inquiries only)
- Monday - Friday 8:00 a.m. to 5:30 p.m. EST
Website: https://www.dco.uscg.mil/national_maritime_center/

Check out the National Maritime Center's Contact page for the most up-to-date information.

To get help from the National Maritime Center (NMC) as quickly as possible, keep these tips in mind:

Start with Live Chat
- We recommend using Live Chat first, since it is often the quickest and easiest way to get help
- The NMC’s chatbot is also available 24/7 and may be able to answer common questions right away
Call Early in the Morning
- If you prefer to call, try contacting the Customer Service Center early in the morning
- Their busiest times are usually around midday, so calling earlier may help you avoid longer wait times
Check Your Application Status Online
- Before reaching out, use the NMC’s Check Your Status tool on their website
- This is often the fastest way to see the current status of your application without waiting for phone or email support
Use the Credential Verification Tool
- If you need to confirm whether a credential is valid, the NMC’s Credential Verification Tool is a quick and convenient option
Email for Status Updates or General Questions
- If you are unable to reach the NMC by phone or chat, you can email [email protected] for a status update or general questions
- To help avoid delays, include:
  - Your full name
  - Your mariner reference number
  - Any relevant details about your question or application
- Please note that response times may vary depending on email volume

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